These Terms & Conditions apply to bookings made with Bosham Sauna(“Bosham Sauna”, “we”, “us” or “our”).
By making a booking, you confirm that you have read and agree to these Terms & Conditions.
The person making a booking must be at least 18 years old and is referred to throughout these terms as the lead booker.
1. Booking types
Bosham Sauna may offer:
- Mobile Private Hire
- Group Hire at Bosham Sauna
- Public or communal sauna sessions
- Other special events or sessions advertised from time to time
Different payment and cancellation conditions may apply depending on the booking type.
1.1 Founding Sauna Pass
From time to time we may offer a Founding Sauna Pass as a pre-purchase of a future individual or communal session.
- Each pass costs £10.
- A customer may purchase a maximum of two Founding Passes in total.
- One pass equals one future individual or communal Bosham Sauna session.
- Passes are not redeemable against group hire or private hire.
- There is no cash alternative.
- Passes are transferable.
- Redemption is subject to session availability.
- A pass cannot be combined with another promotional offer.
- Passes are valid for 12 months from the official launch date of individual sessions.
- Refunded or cancelled passes become invalid.
These Founding Pass notes are a summary, not comprehensive legal advice.
2. Mobile Private Hire
2.1 Price
Standard Mobile Private Hire is £500, excluding any applicable delivery charges or agreed extras.
The price and all applicable charges will be shown before the booking is confirmed.
2.2 Requesting a booking
Submitting a Mobile Private Hire request does not immediately create a confirmed booking.
When you submit a request:
- We may place an authorisation on your card for the initial £250 reservation payment.
- Your requested date will be marked as pending while we review the booking.
- We aim to approve or decline the request within 48 hours.
We may contact you to confirm access, delivery requirements, location or other information before accepting the booking.
If we decline the request or allow it to expire, the authorisation will be released and no reservation payment will be collected.
2.3 Confirmation
Your booking becomes confirmed when we accept your request and send you a booking confirmation.
At this point the £250 initial payment will be collected.
The remaining £250 balance will normally be automatically charged to the payment method provided 14 days before the start of the hire.
If the booking is made fewer than 14 days beforehand, the full hire price may be payable when the booking is accepted.
3. Mobile Private Hire delivery
3.1 Delivery area
Our standard delivery pricing is:
- Within 2 miles: delivery and collection included
- More than 2 miles and up to 5 miles: £50 delivery/collection charge
- More than 5 miles: please contact us for availability and a quotation
Distances are calculated from our designated Bosham delivery base using our chosen mapping or routing service.
3.2 Access and site requirements
Before booking, the lead booker is responsible for making sure the proposed location is suitable for the sauna.
You must provide accurate information regarding:
- delivery address and access;
- available space;
- ground conditions;
- vehicle and trailer access;
- water availability where required;
- hose connection where required;
- suitable electrical connection where required;
- access required for delivery and collection; and
- any gates, restrictions, narrow roads, overhead obstacles, gradients or other circumstances which may affect delivery.
Detailed sauna dimensions and minimum access requirements will be provided before hire.
You must obtain permission from the property owner, venue operator or other relevant person before arranging delivery to land you do not own.
If we reasonably determine that the location or access is unsafe or unsuitable, we may refuse to position or operate the sauna.
Where a booking cannot proceed because information supplied by the customer was inaccurate or the agreed site/access requirements have not been met, reasonable cancellation or delivery costs may be deducted from any refund.
4. Delivery, setup and collection
Delivery and collection times will be agreed with the lead booker.
Delivery and collection times are estimates and may be affected by traffic, weather, access or circumstances outside our reasonable control.
Only Bosham Sauna or somebody authorised by us may tow, move, reposition, alter or disconnect the mobile sauna.
The lead booker must provide reasonable access for collection at the agreed time.
Responsibility for supervising the sauna and its users passes to the lead booker following handover and continues until the sauna is collected, except for matters which remain our responsibility by law.
5. Group Hire
Standard Group Hire is:
£250 for two hours, unless another price is shown at booking.
Approximately eight people may use the sauna at one time. Any maximum number of people permitted at the venue or event will be communicated separately.
The person making the booking is the lead booker and is responsible for the conduct of their group.
Payment
A 50% payment (£125) is collected when the booking is made.
The remaining £125 will normally be automatically collected 7 days before the booking.
Bookings made fewer than seven days beforehand will normally require payment in full.
Availability
Group Hire is generally available on weekdays between 8am and 8pm.
Weekend Group Hire may be released at our discretion when the date is within approximately 14 days and has not been reserved for Mobile Private Hire or another event.
Bookings outside our standard hours may be available by prior agreement.
6. Security authorisations and damage
Mobile Private Hire
Approximately 48 hours before Mobile Private Hire, we will normally place a £300 security authorisationon the lead booker’s payment card.
This is an authorisation rather than an additional hire charge.
The booking may not proceed unless the security authorisation has been successfully completed.
After the sauna has been collected and inspected, we will release the authorisation where there are no outstanding issues.
Where damage, loss or additional reasonable costs have arisen, we may capture an appropriate amount from the security authorisation.
Other bookings
For Group Hire or other bookings, we may require a security authorisation where this is clearly stated during booking.
All customers and lead bookers remain responsible for deliberate damage or damage caused by negligence, misuse or failure to follow our instructions, whether or not a security authorisation was required.
What may result in a charge
Reasonable charges may apply for:
- damage to the sauna or its equipment;
- damaged fixtures, benches, heaters or accessories;
- missing equipment;
- unauthorised movement or alteration of the sauna;
- damage caused by misuse;
- excessive cleaning beyond that expected following normal use;
- damage caused by prohibited items;
- costs directly resulting from failure to follow agreed collection or access arrangements.
Where practicable, we will provide the lead booker with details of any charge and the reason for it.
A security authorisation does notlimit the lead booker’s responsibility to that amount. If reasonable repair or replacement costs exceed the authorised amount, we may seek payment of the outstanding amount.
We will not charge customers for fair wear and tear.
7. Cancellations — Mobile Private Hire
Mobile Private Hire reserves an entire date and involves delivery and operational planning. The following cancellation policy therefore applies.
More than 28 days before hire
You may cancel or request to move the booking.
Where you cancel, we will refund amounts paid less any reasonable costs already incurred specifically for your booking, up to a maximum of £50.
One change of date may normally be made without charge, subject to availability.
15–28 days before hire
If you cancel, up to 50% of the £500 hire price may be retained to reflect the reserved date and reasonable losses arising from the cancellation.
If we successfully rebook the date, we will take that into account when calculating any cancellation charge.
14 days or fewer before hire
The full booking balance becomes due 14 days before the hire.
If you cancel within this period, we may retain an amount up to the full booking price where this reasonably reflects the losses resulting from the cancellation.
We will take reasonable steps to mitigate our losses, including attempting to rebook the date where practicable.
If the date is successfully resold, we may refund amounts recovered through the replacement booking, less reasonable administration or costs already incurred.
Rescheduling
Requests to reschedule are subject to availability.
Where possible we will try to accommodate genuine changes, particularly where reasonable notice is given.
Repeated changes or changes close to the hire date may be treated as a cancellation and new booking.
8. Cancellations — Group Hire
For Group Hire:
14 days or more before the booking
Full refund or one reschedule, subject to availability.
7–13 days before the booking
Up to 50% of the booking price may be retained.
Fewer than 7 days before the booking
The booking is normally non-refundable where the loss cannot reasonably be recovered.
If we successfully resell the booking, we may provide an appropriate refund after taking account of reasonable costs.
9. Public sauna sessions
Where Public or Communal Sessions are introduced, their specific cancellation policy will be displayed during booking.
Unless otherwise stated, we intend to operate a simple policy under which bookings may be cancelled or moved with sufficient advance notice, while late cancellations and no-shows may be non-refundable.
The policy shown to you when you make the booking forms part of these Terms.
10. No-shows and late arrival
No-shows are non-refundable.
If you arrive late for a Group Hire, Public Session or other fixed-time booking, the session will normally still finish at its scheduled end time.
We cannot guarantee that sessions can be extended.
11. Cancellation by Bosham Sauna
Occasionally we may need to cancel, move or interrupt a booking because of:
- equipment failure;
- unsafe weather;
- unsafe site conditions;
- unexpected maintenance;
- staff or operational emergencies;
- loss of essential utilities;
- transport disruption; or
- circumstances outside our reasonable control.
If we cancel and cannot provide the booked service, we will offer an appropriate alternative date or refund the amount paid for the service we are unable to provide.
Nothing in these Terms affects your statutory rights.
12. Weather
Saunas are outdoor experiences and ordinary rain, cold weather or typical seasonal conditions will not normally result in cancellation.
We may postpone, relocate or cancel a booking where weather conditions make delivery, setup or sauna use unsafe.
Safety decisions made by Bosham Sauna are final.
Where we cancel because we cannot safely provide the service, we will offer a replacement date or appropriate refund.
13. Lead booker responsibility
Where you book on behalf of other people, you are the lead booker.
You agree to:
- ensure all participants are made aware of our Sauna Safety & Rules;
- ensure children or vulnerable participants are appropriately supervised;
- ensure guests behave responsibly;
- ensure capacity limits are followed;
- ensure guests comply with instructions given by Bosham Sauna; and
- tell us promptly about accidents, damage or equipment problems.
For Mobile Private Hire, the lead booker must remain contactable during the hire period.
14. Safe use
All customers must follow our separate Sauna Safety & Rules.
You must not use the sauna if doing so would present an unreasonable risk to your health or the safety of others.
Anyone who feels dizzy, faint, unwell or excessively hot must leave the sauna immediately and cool down.
Do not use the sauna while impaired by alcohol, recreational drugs or any substance which significantly affects judgement or heat tolerance.
Glass must not be taken into the sauna.
Bosham Sauna may refuse or stop sauna use where we reasonably believe someone is acting dangerously or disregarding safety instructions.
No refund will normally be provided where use is stopped because of serious misconduct or failure to follow safety instructions.
15. Children
Age restrictions may differ between Public Sessions, Group Hire and Private Hire.
Any applicable minimum age or supervision requirements will be displayed during booking or communicated before the session.
Children permitted to use the sauna must remain under the supervision of a responsible adult.
16. Health
Sauna bathing involves exposure to significant heat.
Each participant is responsible for deciding whether sauna use is appropriate for them.
Anyone who has a medical condition, is pregnant, is taking medication that may affect heat tolerance, hydration, blood pressure or consciousness, or has any concerns about sauna use should seek appropriate medical advice before participating.
Bosham Sauna staff do not provide medical advice.
17. Cold-water use
Use of an ice bath, cold plunge, sea, outdoor water or other cold-water facility is optional unless expressly stated otherwise.
Customers must follow any separate safety instructions applying to cold-water use.
Natural water conditions can change quickly. Bosham Sauna does not supervise or guarantee the safety of the sea or other open water unless expressly stated.
18. Personal belongings
Customers are responsible for their own belongings.
Please avoid bringing valuables where secure storage is not available.
We are not responsible for loss or damage which could not reasonably have been prevented by us.
Any lost property we find may be retained for a limited period before being responsibly disposed of or donated.
19. Our responsibility to you
We will provide our services with reasonable care and skill.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
We are not responsible for losses which are not reasonably foreseeable consequences of our breach.
Where a booking is made wholly or mainly for business purposes, different liability considerations may apply and should be agreed with us before booking.
20. Payments
Payments are processed using third-party payment providers including Stripe.
Bosham Sauna does not store your full debit or credit card number in its own database.
Where you have agreed that future instalments, security authorisations or other clearly disclosed payments may be collected, your payment method may be securely saved with our payment provider for those purposes.
If an automatic payment fails, we may contact you and request payment.
Failure to pay a balance or complete a required security authorisation by the stated deadline may result in the booking being suspended or cancelled.
21. Prices
Prices displayed when you make a booking apply to that booking unless an obvious pricing error has occurred.
Delivery, extras or bespoke services will be shown separately where applicable.
22. Consumer rights
Nothing in these Terms removes any rights you have under applicable consumer law.
Bookings are generally for leisure services on a specific date or during a specific period and cancellation rights may therefore differ from those applying to ordinary online purchases.
Our cancellation policies are set out prominently during booking.
23. Privacy
We process personal information in accordance with our Privacy & Cookie Notice.
24. Changes to these Terms
We may update these Terms from time to time.
The Terms applying to your booking will normally be the version in force when your booking was confirmed, except where a change is required by law or agreed with you.
25. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you retain any rights you have regarding where legal proceedings may be brought.
26. Contact
Bosham Sauna
Email: hello@boshamsauna.com